MRG88 Privacy Policy – Our Commitment Protecting Your Personal Data

1 Introduction

Mrg88 understands how important privacy is to you as a user. In today's digital age, your trust in us depends not only on the quality of our games or the speed of withdrawals — but also on the confidence that your personal information is always in the right hands.

This Privacy Policy is written in clear, plain language because we believe you have the right to know exactly what happens with your information — not hidden behind complex legal jargon. We encourage you to read this document carefully and contact us if you have any questions.

As a trusted online gaming platform in Malaysia, mrg88 is bound by Malaysia's Personal Data Protection Act 2010 (PDPA), and we take every provision of this legislation seriously across all aspects of our operations.

2 Data We Collect

Depending on how you interact with the mrg88 platform, we may collect the following categories of data:

3 How We Collect Data

Mrg88 collects your personal data through several transparent and legitimate channels:

• Account registration: Information you provide directly when creating a new account on our platform.
• KYC process: Identity verification documents you upload to complete the Know Your Customer process, including ID card photos, verification selfies, and proof of address documents.
• Gaming activity: Data generated automatically when you play games, place sports bets, or use any platform feature.
• Financial transactions: Records generated when you make a deposit, withdrawal, or receive a bonus.
• Cookies and tracking technologies: Technical data collected automatically through your browser or mobile app — more details are available in Section 7.
• Communication with us: When you contact our customer support team via live chat, email, or other available channels.
• Legitimate third-party sources: In certain cases, we may receive information from payment processors or legitimate business partners for verification and fraud prevention purposes.

4 Purposes of Personal Data Use

Every piece of data we collect has a clear and legitimate purpose. mrg88 uses your personal data for the following purposes:

• Service provision: To create and manage your account, process deposits and withdrawals, and ensure you can enjoy all the games and features available on the platform.
• Identity verification: To verify that you are a legitimate individual who meets the minimum age requirement, and to comply with legally mandated KYC requirements.
• Security and fraud prevention: To detect, investigate, and prevent any suspicious activity, fraud, money laundering, or platform abuse.
• Legal compliance: To fulfil our obligations under applicable laws, including reporting requirements to the relevant authorities.
• Platform improvements: To analyse usage patterns in order to enhance the user experience, improve existing features, and develop new services.
• Service communications: To send important notifications related to your account, service updates, policy changes, and relevant security information.
• Customer support: To process your enquiries, complaints, and support requests efficiently and effectively.
• Responsible gaming: To monitor gaming patterns and identify members who may need assistance or support related to responsible gaming.

5 Data Sharing with Third Parties

Mrg88 operates on a "need-to-know" basis when it comes to data sharing. We only share your personal data in the following limited and controlled circumstances:

• Payment processors: Information required to process your deposits and withdrawals will be shared with our partnered payment service providers solely for transaction processing purposes.
• Technology provider: Technical partners who assist us in operating the platform, including cloud service providers, analytics companies, and game software vendors — all bound by strict confidentiality agreements.
• Regulatory bodies and authorities: Where required by law or court order, we will disclose information to the relevant authorities.
• Fraud prevention: In cases involving suspected fraud or financial crime, we may share information with relevant fraud prevention agencies or financial institutions.

6 Data Security

Protecting your personal data is our highest priority. mrg88 implements comprehensive technical and organisational security measures:

• End-to-end encryption: All communications between your device and mrg88 servers are protected with TLS 1.3 encryption — the highest standard currently available.
• Internal access control: Only staff with specific authorisation may access member personal data, and all access is logged for audit purposes.
• Continuous monitoring: Our systems are monitored 24 hours a day, 7 days a week to detect and respond to any security threats promptly.
• Periodic security testing: mrg88 conducts regular penetration testing and security audits carried out by qualified, independent third parties.
• Data backup: Your data is securely backed up across multiple locations to ensure service continuity under all circumstances.
• Staff training: All mrg88 staff who handle personal data receive comprehensive data protection training that is regularly updated.

While we take all reasonable steps to protect your data, no security system can guarantee absolute one-hundred-percent protection. You also play an important role by keeping your password and login credentials confidential.

7 Cookie Policy

Cookies are small text files stored on your device when you visit the mrg88 platform. We use cookies to enhance your experience and ensure the platform runs smoothly.

You can manage your cookie settings through your web browser at any time. Please note that disabling certain cookies may affect the functionality and user experience of the mrg88 platform.

8 Your Rights as a Data Subject

Under Malaysia's PDPA and applicable data protection laws, you have the following rights regarding your personal data:

9 Data Retention Period

Mrg88 only retains your personal data for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by law:

• Active account data: Retained for the duration your account remains active and used to provide services to you.
• Data following account closure: After an account is closed, core data is retained for a minimum of five (5) years for legal compliance and fraud prevention purposes, after which it will be securely deleted or anonymised.
• Financial transaction records: Retained for seven (7) years in accordance with applicable accounting and financial regulatory requirements in Malaysia.
• Customer support communication records: Retained for three (3) years for reference and service improvement purposes.
• Technical log data: Retained for 90 days before being automatically deleted, unless required for an ongoing security investigation.

10 Links to Third-Party Platforms

The mrg88 platform may contain links to third-party websites or services such as payment providers or game partners. Please take note of the following:

• The mrg88 Privacy Policy applies only to the mrg88 platform and does not cover third-party websites or services.
• When you leave the mrg88 platform to visit a third-party website, you are subject to that website's own privacy policy.
• Mrg88 is not responsible for the privacy practices or content of any third-party websites.
• We encourage you to read the privacy policy of every website you visit, especially when providing personal information.

11 Changes to This Privacy Policy

Mrg88 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. We are committed to keeping you informed of any material changes:

• Significant changes will be communicated via in-platform notifications and email to your registered address at least 14 days before it takes effect.
• The "Updated" date at the top of this page will always reflect the date of the latest revision.
• Continued use of the platform after any changes take effect constitutes your acceptance of the updated Privacy Policy.
• Previous versions of our Privacy Policy are available upon request through the customer support team.

12 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, we are here to help: